Ramirez v Hazelview Properties

Tenant wins · Toronto · 2025-11-21

Adjudicator

Amanda Kovats

Dispute

Maintenance

Amount

<$5K

Landlord

Hazelview Properties

Tenant

H.R.

Landlord rep

Peter Lopez

What happened

Tenant applied for a determination that the Landlord failed to meet maintenance obligations regarding persistent pest issues, specifically bedbugs, cockroaches, and mice. The Tenant alleged the Landlord failed to respond adequately to multiple complaints spanning from 2022 to 2024. The Landlord argued that they responded reasonably to the issues and provided treatments when notified.

The ruling

The Landlord is ordered to pay the Tenant $148.00, which includes a $100.00 rent abatement for failing to respond to a mouse complaint and $48.00 for the application filing fee. If not paid by December 2, 2025, the Tenant is authorized to deduct the amount from the January 2026 rent.