Nagra v Mansour

Tenant wins · Ottawa · 2024-03-05

Adjudicator

Laura Hartslief

Dispute

Illegal Charges

Amount

<$5K

Landlord

S.M., 11938339 Canada Inc

Tenant

M.N.

What happened

Tenant applied for an order determining that the Landlord collected or retained money illegally. The Tenant alleged that the Landlord's property manager charged a $50 'service fee' to unlock the Tenant's bedroom door when she accidentally locked herself out.

The ruling

The Tenant's application is granted. The Landlord must pay the Tenant $50 for the illegal charge collected and $53 for the application filing costs, for a total of $103.