Pappas v Thornton

Tenant wins · London · 2022-01-13

Adjudicator

Terri van Huisstede

Dispute

Reduction or discontinuance of services or facilities

Landlord

R.T.

Tenant

T.M., M.P.

Landlord rep

Christina Thornton

What happened

Tenants applied for a rent reduction due to the loss of use of the pool in the rental complex. The pool was under construction and unavailable for the entire tenancy. The Landlord offered to reduce the rent by $75.99 to cover the cost of a YMCA membership, but the Tenants refused to respond to the offer.

The ruling

The Tenants' application for a rent reduction due to the loss of use of the pool is dismissed. The reduction in the pool use was temporary and reasonable due to the global pandemic, and the Tenants failed to minimize their losses by not notifying the Landlord until January 2021 and refusing the Landlord's offer to reduce the rent.